About Us
Our specialties
Managed Network Services - Leveraging ZPS monitoring systems we can remotely track the health metrics of all of the system on your network. With our automated alerting mechanism, we can remotely diagnose and manage the systems for maximum up-time and reliability. Its like having an automated staff member that is working on your systems 24x7, watching the systems for you.
Back to Basics Security - Our expertise and use of security tools can analyze your environment, recommend potential solutions and mange the security operations. We find business can focus on advanced applications and business operations but can leave other systems vulnerable to attack, misuse or exploitation.
System Design and Implementation - As your organization grows and changes, ZPS can continuously optimize your network and infrastructure to keep up with evolving systems. When the need arises to move servers or infrastructure components to the cloud or merging multiple companies, we can work with IT staff to quickly assimilate the changes and integrate them with your existing network.
Help Desk Support -ZPS provides direct assistance to your team or can provide complete day-to-day coverage of supporting users and systems. We can work on-site assisting users with technical related issues, deploying workstations and configuring network hardware. While off-site, we can take control of a user's system and provide remote troubleshooting support to get the user working and back to being productive. Customized ticketing or support systems can be configured for what works best for your environment.
Our history
ZeroPoint System LLC officially started in 2017 when several Managed IT Service providers came together with a goal to combine their knowledge to assist with advancing a company's technology landscape. With over 25 years of combined experience in business technology, providing IT support services and going above and beyond for customers, we hope you let us show you what we can do. By going back to basics, ZPS hopes to advance your technology usage and understanding but only after a solid base is built. From that base, additional systems and services can safely be added to your business without risk on moving away from understood technologies and potential security and data protection concerns.
Our philosophical approach to working with our clients is based on our background in "big corporate" IT. In these environments, IT is a 24x7 operation, and one where streamlining certain tasks yields enormous benefits in efficiency and a reduction in errors. We bring this approach to our clients by implementing standardization, documentation, monitoring systems, and other tools (like the ability to remotely access any computer, even when away from the office) to calm the typically chaotic and disorderly approach to IT that can happen to small businesses. The benefit to our clients is a significant reduction in technical issues and operating a more predictable environment.
Software / Preferred Vendors / Partnerships
- 8x8 VoIP Phones - referral link
- Avanan Cloud Security
- BlackBerry CylanceProtect
- Cove Data Protection
- Microsoft Partner
- NINJIO - cyber security awareness training
- PlanetOZZI - closed-loop reusable systems
- RI Telephone - network cabling
Our team
Ryan Greene - Principal, Managed Services and Solutions - 20 years system integration, managing support teams, audio/video specialist
John Faria - Director of Program Management, Lead Enterprise Systems Consultant
Josh Smith - Technical Support Specialist - System Training - Project Management
Mark Wooding - Graphics Design, Training and Marketing