About Us
Core Capabilities
Managed Network Services
Proactive Monitoring: Our network monitoring systems track key performance indicators (KPIs) in real-time, ensuring our team is always aware of the health and status of your network.
Automated Diagnostics: With advanced alerting mechanisms, we can quickly identify issues and take corrective action to minimize downtime and ensure maximum up-time.
24/7 Support: Our remote monitoring allows us to provide around-the-clock support, ensuring your systems are always protected and running smoothly.
Back to Basics Security
Comprehensive Security Analysis: Our security experts assess your environment, identifying potential vulnerabilities and recommending tailored solutions to protect against threats.
Proactive Management: We implement and manage security operations to
ensure your business can focus on innovation while maintaining a secure
foundation.
Gaps in Protection: We help fill the gaps in protection, ensuring
businesses can operate without being hindered by security breaches or
exploitation.
System Design and Implementation
Adaptive Infrastructure: Our team continuously optimizes your network and infrastructure to stay ahead of evolving systems and applications.
Cloud and Merger Support: When growth requires cloud migration or merging multiple companies, we work with IT staff to seamlessly integrate changes into your existing network.
Scaling Your Systems: We ensure your infrastructure adapts to changing needs, providing a stable foundation for business growth.
Help Desk Support
Personalized Assistance: Our support team provides direct assistance to your team, ensuring users can resolve technical issues quickly and efficiently.
On-Site and Off-Site Support: We offer on-site assistance for critical issues and remote troubleshooting to minimize downtime.
Customized Solutions: We tailor ticketing systems to fit your environment's unique needs, ensuring seamless support for all users.
Our history
ZeroPoint System LLC was founded in 2017 by several Managed IT Service providers who joined forces to share their expertise and create a
comprehensive solution for businesses. With over 45 years of combined
experience in providing IT support services and exceeding customer expectations, we're dedicated to helping you navigate the complexities of technology.
Our approach is rooted in our background in corporate IT, where efficiency and predictability are paramount. We implement standardization, documentation, monitoring systems, and other tools to streamline processes and reduce technical issues. By implementing these best practices, we help small businesses like yours achieve a more predictable environment, reducing errors and increasing operational efficiency.
By adopting our approach, you can expect:
- Reduced technical issues
- A more predictable IT environment
- Improved operational efficiency
- Enhanced security and data protection
Software / Preferred Vendors / Partnerships
- 8x8 VoIP Phones - referral link
- Avanan Cloud Security
- Huntress EDR / ITDR / SIEM
- Slide
- Microsoft Partner
- PhinSec - Security Awareness Training
- RI Telephone - network cabling
Our team
Ryan Greene - Principal, Managed Services and Solutions - 24 years system integration, managing support teams, audio/video specialist
John Faria - Director of Program Management, Lead Enterprise Systems Consultant
Josh Smith - Technical Support Specialist - System Training - Project Management
Mark Wooding - Graphics Design, Training and Marketing